Company file won't open after updating to latest version 2024.3.0

mtcmaintenance

Hi, 

My company file won't open since upgrading to lastest version. It was working fine with the older version then told me that i need to upgrade to the lastest version 2024.3.0 and now it won't open the file. it goes to a light grey screen and shuts down altogether.

Genreve_S

Hi @mtcmaintenance and @ilovepho, 

 

Thank you for reaching out with your concern.

 

It seems like you're having trouble confirming your company files. As of now, there haven't been any reported issues with confirmation. If the problem persists after an update, please note that there might be a slight delay as the application finalizes the update in the background. If you're still encountering issues, I suggest checking out our helpful article on 'Activation and Confirmation Errors'.

 

Alternatively, you can also connect with our friendly virtual assistant, MOCA, on our website, or request support through my account at myob.com.

 

Feel free to post again if you require any other assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks, 

Genreve