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I can not access pay runs since the upgrade to MYOB

BBSK

Since MYOB upgraded, I can not access my pay runs, or create a pay run. How can I pay my employees!!

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BBSK

I have tried accessing pay runs on my phone with the same issue. As I have seen someone else had the same issue, I believe it to be a MYOB issue, not a user issue.

Genreve_S

Hi @BBSK,

Thanks for getting back to us and for the extra information. I've had a look, and it seems there aren't any known issues that match what you're describing. Could you please try to open the file using your phone with mobile data? This could help us figure out if the problem might be related to your internet connection or device.

If the issue persists even after trying this, it will be a good idea to chat with our virtual assistant, MOCA, on our website. If you don't get the help that you need from MOCA, do not worry as you'll be seamlessly transitioned into the live chat. You can also request support via your account at myob.com, as this might need a bit more troubleshooting.

Feel free to start a new thread if you need any other assistance in the meantime.

Thanks,
Genreve

BBSK

Hi Genveve,

I have attached a screenshot of what I encounter when trying to access pay runs.

This has been happening for a week now, so very frustrating to say the least.

Regards

BBSK

Screenshot 2024-05-06 161814..png

Genreve_S

Hi @BBSK,

Welcome to the Community Forum!

I'm really sorry to hear that you're facing difficulties accessing and creating payruns. I understand how frustrating that can be. To help you better, could you please provide us with a screenshot of any error messages you're encountering? Alternatively, if you could explain what happens when you try to access the payroll windows, that would be very helpful.

We're here to assist you further, so please don't hesitate to reach out.

Thanks,
Genreve