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Cannot access payrun function

gabby2205

Can anyone help me please...

I can log in to MYOB Business and access all functions except for the "Pay runs" function. When I click on payruns it says loading but never loads. This has been like this for three days, and I need to pay my staff! Has anyone had this issue? Need help urgently

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HeyJup

Hi there,

Any resolution with this? Has been 3 days for me too. Have used my mac and my ipad, chrome and safari cleared the cache on everything. Live chat cut me off last night at 7pm and then they said they won't be back on line until Monday. Staff should have been paid on Thursday. Seems like a lot of people have had this problem but no resolutions have been posted.

Help!!!

Princess_R

Hi @SaraE,

I understand that you're having trouble with the pay run loading endlessly. A quick fix might be to clear your browser's cache and history. This can help resolve website issues and optimise performance. You can also try logging in from a different browser or device. I've also applied a fix script to your account to help you continue and access the pay run. If the issue still persists, don't hesitate to reach out.

Cheers,

Princess

SaraE

I have same issue, Payrun is going to endless loop and not loaded. I faced this issue today,

Regards,

Sara

RAS1

Hi @gabby2205 ,

Just want to check if your issue has been resolved? I met the same thing Last Friday afternoon. Any solutions provided from MYOB?

Regards,

Blake

gabby2205

Thanks for responding. I have tried all of these things but the problem persists. I spent several hours on the phone with MYOB support and all they were able to advise me was what you have advised here. They were unable to advise any further action, and therefore I still have the problem. They will escalate the case and someone will call tomorrow. It's a real problem when the tech experts at the MYOB end cant fix it! I have everything crossed that tomorrow will bring some answers but I am not confident of this. In the meantime, my staff are still waiting to be paid...

Earl_HD

Hi @gabby2205,

Thanks for your post, and welcome to the Community Forum! When this happens, I would recommend clearing your browser's cache and history or trying to log in from a different browser. Additionally, if the issue persists, please attempt logging in from a different browser or device.

Please do let me know how you go on this.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl