Spinning Wheel of Death when click on "Pay runs"

Question

Help! We need to process a pay run and only get a spinning wheel when we click on "Pay runs" in the drop down menu. No error message, nothing. I'm feeling perhaps that its a permissions conflict as we change the phone number for the super authoriser, however this is the only change made. ahhh!

IT2024 · Answer

Hi @Shella_A I have the same issue. I need to do payroll today and the wheel spinning on 'pay run'. I have tried to clear the browser cache, try new browser.  Can you please help?

Leaudaiskez72 · Answer

I have the same issue, trying to get assistance is a joke. The MYOB support for the money we pay is pathetic.

Shella_A · Answer

Hi @deonieg

This could be due to a number of reasons, but it's unlikely to be related to the change of phone number for the super authoriser. If you're still having an issue, I'd suggest trying a few things: clear your browser cache, try a different browser, or restart your computer. Keep me posted on how it goes and if you need any more assistance.

Kind regards,

Shella