Super show as complete but hasn't gone out of my trading account

radapop

Hi Superannuation monthly payment is showing complete on but it hasn't gone out of my account but shows up on myob AccountRight still outstanding from 2/4 April. Previous months and last month have gone through from my account. What do I do to fix this.

Princess_R

Hi @radapop,

 

Welcome to the Community Forum!

 

I see that your superannuation monthly payment is marked as complete in MYOB AccountRight, but it hasn't been deducted from your trading account. Sometimes, super payments get dishonored, but don't worry, we'll sort this out. To help you further, please send me a private message with these details:

• Serial number
• ABN
• Super payment amount
• Screenshot of the current payment status in the Manage Payment window

I'll investigate this and update you on the progress. 

 

Looking forward to hearing from you soon!

 

Cheers,

Princess