Payment received before to the invoice was created

Linglin36

Help please. 

 

I have an invoice created on the 24/05/24 and no payment has been received or processed in Myob. However ,i found today that the invoice has been closed and two split payments have received back in March and April. How can this happened and how can I avoid this please.

Thank you. 

Earl_HD

Hi @Linglin36,

Thanks for your post, and welcome to the Community Forum! It seems that someone manually allocated these payments to the invoice before it was created. What I would suggest is to review it in the journal security audit report to see who recorded the payment. You can also create a payment now, but make sure the payment date corresponds to the previous dates. It's possible that someone recorded it and backdated it intentionally.

 

Feel free to post again, we're happy to help!

Regards,
Earl