Invoice query

Question

I've sent an invoice to a regular customer and it's been received in a foreign language?

I've run anti virus and have none.

Help!! has this happened to anyone before?

Screenshot 2024-06-04 063953.jpg

Earl_HD · Answer

Hi @FTrans ,

I also think this might be an issue on your customer's end. Please advise the customer to update their computer's regional or language settings to Australia or New Zealand.

Feel free to post again, we're happy to help!

Regards,
Earl

FTrans · Answer

I am having the exact same issue, and the exact same set of symbols replacing the invoice text.  I have emailed this customer a million times without issue before, and my computer's language settings are correct.  The customer is a global company, so I doubt it's an issue on their end.

Can anyone tell me how to fix this?

PS MOCA is absolutely useless.

Thanks

M

Earl_HD · Answer

Hi @NTTilt,

It's certainly unusual. If the invoice appears normal on your end, the issue might be on the customer’s side. You could try sending the invoice again to see if the issue persists.

If you're still experiencing issues, why not try our virtual assistant MOCA? It’s designed to dive deeper into problems like this. Give it a go! Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. If MOCA can't provide the help you need, our live chat team is available to assist further.

Regards,
Earl