SMSF payments not going through

youiladam

Hi there,

Have registered my SMSF and cannot process super payments. Error message stating "We can't verify this employee's fund right now, but we're working on it. Please check back later...."

Is this a system wide error or something i'm doing wrong?

 

Thank you

Jemar_C

Hi youiladam,

 

Thank you for your post, and welcome to the community forum!

 

I can see that you are unable to process super payment as you are getting an error message: "We can't verify this employee's fund right now, but we're working on it. Please check back later." 

 

To rectify the error, kindly re-set up the super fund within the file by going to Business name (upper right-hand corner) > Payroll settings > Superannuation funds > Create super fund > Then fill out all the necessary fields. The Help Article Set up superannuation funds will provide you with all the information available.

 

If it still shows an incorrect ABN, it is possible that the SMSF updated or changed their details. We recommend you contact the SMSF of your employee directly to verify that information. 

 

Feel free to write a post if you still need further assistance.

 

Cheers,

Jem