Account History Disappeared

Question

Help!!  Anyone ever lost a liability account & history? My Customer Deposit account has disappeared??!! Help!!

Earl_HD · Answer

Hi @mnicole ,

This is an unusual issue. If you cannot find the account you want to use for a transaction, there may be several possible explanations:

* You may not have added it to your accounts list.
* The account may be assigned the wrong account type.
* You may be looking at the wrong account group.
* The field you are trying to select the account for may require a specific account type, such as a Bank (Asset) or Credit Card (Liability) account type.

Please see this help article for more troubleshooting steps. Tips & Troubleshooting

Regards,
Earl