Employee Self-Onboarding Information data has failed

Question

Hi,

A new employee has filled out their information request and is now completed.

When trying to view the information it shows an error and when I try to sync the information, I receive this error message.

"Employee self-onboarding information data has failed to sync from Flare. Try again in a few minutes"

Sync Error.jpg

dandrewhill · Answer

Hi Jem,

I have used several browsers and also cleared the cache on all of them, problem still persisting.

Cheers,

Dan

Jemar_C · Answer

Hi dandrewhill,

Thank you for your post, and welcome to the community forum!

I appreciate you telling us about that issue with employee self-onboarding. We always want to give you a great experience with support and with using MYOB. To resolve this, please try to use a different browser or a private window, and kindly clear the cache in your web browser.

Feel free to write a post if you still need further assistance.

Cheers,

Jem