Duplicate transaction No.

pippypip

I have had on a number of occasions, when entering spend money transactions that for some reason it will automictically start with a reference number that has already been used on a previous entry. I don't understand why this would happen but is obviously another bug in the system. It means that I need to be  vigilant while doing these entries and when finished I need to record the last number used so that I can be sure that next time I start using the next reference number and not numbers previously used. 

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Jemar_C

Hi pippypip,

 

Thanks for your post. Usually, this happens if you've accidentally entered a transaction twice.

 

To correct this and delete the transaction, you may check the steps below: 

1. From the Banking menu, choose Find transactions.
2. Filter the transaction list as required.
   1. For the Period, choose the time frame that suits.
   2. Enter a From and To date to find transactions within a date range.
   3. For the Source Journal, choose Cash Payments.
   4. Choose the correct Category.
   5. Enter all or part of the transaction's description in the Search field.
      Matching transactions will be displayed.
3. Click the transaction's Reference number to display its details.
4. Click Delete at the bottom of the page. A confirmation message appears. If the transaction has been reconciled, deleting it will affect your next bank reconciliation.
5. Click Delete to the confirmation message.

If the deleted spend money transaction was created from a bank feed transaction, you'll need to categorize the transaction again.

 

Feel free to write a post again if you need further assistance.

 

Cheers,

Jem