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Payroll payment not being matched to transaction

ppw60

Made a 'bonus' payroll run for myself. The transaction is visible in the bank transaction list, however it has not been automatically matched to the payroll. The payroll entry is not visible in the possible matches field.
All other payroll runs auto match.

Any ideas ?

Thanks

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Accepted answers

SupportNoteGuy

Hi @ppw60 - thanks for your question.

It might have something to do with how you paid the bonus, EFT, bank file, etc.

Take a look at the first FAQ in this help topic for more details on how matching works for payroll transactions - this might help point you in the right direction: Matching bank transactions

Adrian

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Doreen_P

Hi @ppw60

Thanks for the update. I'm glad to know that your issue has been resolved. Feel free to post again if you encounter any issues in the future.

Best regards,

Doreen

SupportNoteGuy

Hi @ppw60 - yes, reverse the pay and do it again. That should solve your issue.

ppw60

Found issue - employee (me) is marked for electronic payment - reset to cheque - will reverse and re-enter.

Cheers

ppw60

Thanks - it seems the problem pay has method electronic, where it should be cheque.

It seems that I cannot edit this field - will I need to reverse it and recreate it?

Thanks

SupportNoteGuy

Hi @ppw60 - thanks for your question.

It might have something to do with how you paid the bonus, EFT, bank file, etc.

Take a look at the first FAQ in this help topic for more details on how matching works for payroll transactions - this might help point you in the right direction: Matching bank transactions

Adrian