On Payslips for Leave Accurals, the Payslip is only showing Year to Date balances - not the tota ...

Question

l Leave Balance available

Today I had an issue with Payroll and spoke with someone at MYOB who ran some scripts and I could then only process small numbers of pays at a time to get them processed.  I thought all was fine however looking at the Payslips, the Leave Accruals are now only showing the Balances from today and not the prior Leave Accruals as well.  The totals are still in the employee's card files, however they are not carrying on to the Payslips.  How can I get this corrected please?

Thank you

Princess_R · Answer

Hi @SMPENG and @BWBServices,

Just checking in to see if you're still in need of a hand with those leave entitlements. If so, just drop me a private message, and we'll get it sorted out.

Feel free to get in touch if you need more help.

Cheers,

Princess

BWBServices · Answer

They have had to send the file to their Data Repair team as it is a fault in the file itself - it has wiped Carry Over figures for the staff.  Unfortunately it isn't anything I can fix - they are repairing the file at their end.

SMPENG · Answer

@BWBServicesdid MYOB provide a solution? I have the same issue. I have reported and have an active case but so far no solution.