Couldn't Process Payroll for FY25

Question

Hi,

We tried to process pay, the first for FY25 but we we couldn't process it.

It just ends up like this:

We also tried doing it through the web version, but got this error:

gavin12345 · Answer

See Help > About for File ID - MYOB need this to identify your online file.

Regards

Gavin

casal · Answer

Hi Doreen,

It's 0572.

As for company file ID, do you mean the Company Name?

Doreen_P · Answer

Hi @casal

To assist you further, could you please confirm the last four digits of your serial number and the company file ID (Setup > Company Information) where you're encountering this error? This info will help us pinpoint the problem and get you back on track.

Best regards,

Doreen