Exporting Reports to Excel Format

Question

Looking for any help, When using AccountRight on my notebook PC when away from the office I have suddenly lost the ability to export reports to Excel format. All I get is the following message:

I can still export to excel on my desktop PC in the office, totally mystified!!

Earl_HD · Answer

Hi @Sgt73rdregt ,

My apologies. Please follow this link for detailed instructions.

Clearing the AccountRight Cache

Regards,
Earl

Sgt73rdregt · Answer

Hi Mike, tried reinstalling Accountright but still get the same error message, any other thoughts?

Sgt73rdregt · Answer

Thanks Earl,

Unfortunately I have no idea how to clear the AccountRight cache.