Employee's super fund membership number is not valid

Question

I am trying to pay an employees superannuation through the "Pay Superannuation'

I get error message for employee: "You need to enter a valid employee membership number for this employee"

The information the employee provided is

The information I got from ATO staple fund is

Both doesn't work. I have also tried to remove "00" at the front.

Can you please assist?

Isaiah_C · Answer

Hi @Whoknows,

Troubleshooting Pay Super payments has detailed information and instructions to assist you with this.

Regards,

Sai

Isaiah_C · Answer

Hi @Whoknows,

If you still need assistance with this, please reach out to our live agent through our virtual assistant MOCA or submit a support case via MyAccount.

Regards,

Sai

Whoknows · Answer

I am having the same issue and have tried both Super fund names and it is still the same...

What do we do now?   Help please