Payroll runs not recording as a transaction to match to in bank feeds

HillsNeuroRehab

Hello, since the start of this FY, my pay runs are not showing up in my bank transaction list. It used to automatically match the bank transaction to the pay run transaction. Now it doesn't, and when I try to do it manually, it is not showing the pay run transactions in the list.

Isaiah_C

Hi @HillsNeuroRehab,

 

Thank you for the post. I'm sorry to hear you're experiencing this issue with your payroll runs not appearing in the bank transaction list. 

 

Please make sure that your payroll settings are correctly configured. Verify that the payroll transactions are set to be recorded in the correct bank account. Verify as well that your bank feeds are correctly set up and active. Then try to manually reconcile the accounts. Go to Banking>Reconcile Accounts, select the account, and ensure that all payroll transactions are correctly recorded and reconciled.

 

If you still need assistance, you can reach out to our live chat agent through our virtual assistant MOCA or submit a support request via MyAccount.

 

Regards,

Sai