No employees are set up on a weekly pay cycle. Set a pay cycle in the employee's salary and wage ...

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No employees are set up on a weekly pay cycle. Set a pay cycle in the employee's salary and wages information

But there is an employee who set up on a weekly pay cycle ALREADY.

Please provide educational solution not Q&A link

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Princess_R · Answer

Hi @1017Metres,

Welcome to the Community Forum!

If you're not seeing your employee when creating payroll, it's usually because their pay cycle in their profile doesn't match what's being processed. To fix this, check the employee card files and make sure the pay cycle is set to weekly for that specific employee. You can check out this link, which has more info on this issue.

If everything is set correctly and it's still not recognising the employee, you'll need to reach out to our support team using one of the various support options here.

Cheers,

Princess

1017Metres · Answer

Hi, I am still having this issue and have tried every trouble shoot and MOCA as well.  Unsure why payroll function is not picking up that the employee is on a weekly pay cycle.  I would appreciate your assistance.

SupportNoteGuy · Answer

Hi @ethanim - thanks for your question.

Check each of the other tabs in the employee's record to make sure they're set up properly and that nothing else is causing the employee not to be recognised in the weekly pay run.

For example, make sure the employee hasn't been made inactive (there's a checkbox to do this on the Contact details tab in their record). Also make sure there isn't a Termination date entered for the employee (Payroll details tab > Employment details tab).

If the problem continues, reach out to MOCA, MYOB's virtual assistant, at myob.com/support for deeper assistance. If MOCA can't resolve the issue, the live chat team is available to provide further help.

Adrian