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Email invoice Rejected

AJRattray

We have been trying to email invoices to a regular client, but this month the emails are getting fired back as Undeliverable: Diagnostic-Code: rejected. Our client has stated they have us in contacts and Whitelist (farmside ISP)

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Accepted answers

Jemar_C

Hi AJRattray,

I can see that invoices are bouncing back when you are sending them to your client. Please check your private message, I've sent a message and please respond privately with the email address that you are having an issue with. We need to check the status in our back end.

Cheers,
Jem

All comments

Genreve_S

Hi @Chris_Ch,

Sounds like the emails are being rejected by the receiver's end. That “Diagnostic‑Code: rejected” message is coming from your customer’s email system; it’s their mail server knocking the invoice back, not MYOB refusing to send it.

Ask them to check their Spam/Junk folder and to add the MYOB address the invoice comes from (usually noreply@apps.myob.com) to their safe senders list, or get their IT/help desk to do that. That basically tells their system, “emails from MYOB are okay, don’t block them”.

There’s a short rundown on this error here if they want more detail:
https://community.myob.com/discussions/sales_and_purchases/emails-bouncing---diagnostic-code-rejected/832004

If you want us to check our side for any block on their address, flick us a Private Message with your serial number and the exact email address that’s bouncing, and we can take a look.

Regards,
Genreve

Chris_Ch

Hi,

When sending invoices to my regular I'm receiving this back

Sorry, email delivery was unsuccessful.

Diagnostic-Code: rejected

How can I fix this issue?

Thanks

Chris

Trushka

I have 3 emails from different hosts/providers - so I tested sending invoices and statements to myself. One of the three addresses did not receive anything despite MYOB Sent Emails saying it was all good. That host had a look, fixed it and said:

"There’s something about the MYOB email format that some spam filters don’t like so quarantines them by default.

I’ve had to put an exception rule in to explicitly exclude them from mail filters."

If any of your customers say they aren't receiving your emails this might be the problem.

Doreen_P

Hey @Trushka,

It looks like the rejection email might be due to the recipient's email address being blacklisted. I'll send you a private message to grab the email address so our team can check it out. If it's on the blacklist, we'll get it sorted, and you'll be able to resend the invoice once everything's cleared up.

Cheers,

Doreen

Trushka

HI Guys we are having some rejection problems too - we can receive and send emails using Outlook but MYOB sent emails says rejected. How can we sort this?

epineto

Hi Jemar_C,

We are facing same issue in our business associated to our email. Could you please contact me privately so I can share our email to be released from the blacklist? It is quite urgent. Thanks

Jemar_C

Hi AJRattray,

Cheers,
Jem