Error processing payrun for Working Holiday Maker - Registered. Keeps coming up with message sta ...

Question

ting 'Origin Country Needed'.

Error processing payrun for Working Holiday Maker - Registered. Keeps coming up with message stating 'Origin Country Needed'. I have obviously chosen 'Taiwan' as the country of origin and it still does not accept it. Can someone please help with this? Have tried deleting and setting up the employee multiple times to no avail. Have no issues processing payrun for Working Holiday Makers from Japan.

Doreen_P · Answer

Hi @LittleB,

There hasn’t been an update yet on a permanent fix, but this is already on the dev team’s radar. While we’re waiting on that fix, there's a workaround available. You can select any other country for now to get through the setup, and then switch it back to Taiwan once the issue has been resolved. It’s also a good idea to create a case via My Account so the support team can add your account to the list of affected users and make sure you’re notified once the fix is in place.

Cheers,

Doreen

LittleB · Answer

Hi Princess,

This issue is affecting one of my employees too. Any news on a fix?

Cheers

Kris

Princess_R · Answer

Hi @setha,

That's definitely not ideal, especially since you’ve already selected the right option from the drop-down. This is a known issue and it comes down to the wording used for Taiwan in our system compared with the ATO’s "Taiwan" versus "Taiwan: Province of China".

As a workaround for now, you can choose another country to continue with the setup. Once the issue has been resolved, you’ll be able to go back in and update it to the correct country. I’ve also added your account to the list of impacted customers, so you’ll be included in any updates shared by the product team.

Cheers,

Princess