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Can we use NAB as our BPAY provider instead of MYOB's BPAY offering?

JW-1

Hi.

We want to utilise BPAY via the NAB as MYOB's 1.8% fee (of the total invoice value) is excessive.

NAB's fee is a flat 88 cents (incl. GST). On a $100,000 invoice this equates to 88 cents versus $1,800.

Can we use an external BPAY provider?

If yes, then how do we generate CRN's?

Will MYOB's system do this for us, or do we have to generate them externally to MYOB?

Regards

Jeremy

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JW-1

It was and it took a threat of a complaint to AFCA to have it go from the very unhelpful customer support to a technical person within MYOB to tell us there was a solution. Good luck!

PetersPhotos69

Thanks for that, quite a bit of work!

JW-1

It took about 6 months from start to finish, but we finally found a MYOB technical specialist to help amend our company generated invoice template.

The NAB then supplied us upfront with 200 of their own generated CRNs, which we manually enter into MYOB as we go. We don't have thousands of clients so very manageable process.

I would have to speak with our internal accountant to know exactly how it was done (we did this back in 2024), but it was a joint effort between us and the NAB with MYOB.

PetersPhotos69

Thanks for telling me … how did you manage to convince them?

JW-1

Hi. Just letting you know that after much perseverance with MYOB we were able to invoice clients with our own NAB BPay offering. NAB supply us with the CRN's and from memory I cannot recall how MYOB enabled it at their end. Keep persisting and do not take no for an answer.

PetersPhotos69

I too would like to see this option. I want to apply for a Bpay service through Commbank. But if I can’t enter the my own BPay credentials in the invoice, there’s no point in me arguing for the facility.

JW-1

Hi Genreve

So just confirming once and for all, MYOB has absolutely no capacity to incorporate an external BPAY provider in its current system?

Regards

Jeremy

JW-1

Hi Genreve

Thanks for your reply. Previously we utilised MYOB's internal BPAY offering and it came with no fee.

Now if we want to use it, it is bundled together with Apple Pay and Google Pay with a fee of 1.8% imposed. We are cabinet makers (and issue less than 500 invoices per annum) and it is not unusual for us to invoice for amounts in excess of $100,000. This is simply a fee that we are not prepared to swallow, so we are now forced to offer EFT only. Surely there must be a way where we can manually enter the client's CRN on each invoice, with our Biller Code (via NAB BPAY) permanently entered into the MYOB system background??

Alternatively drag MYOB's BPAY away from Apple Pay and Google Pay and make it its own separate payment option, and match the standard flat fee of 88 cents (incl. GST) as the rest of the market does.

Regards Jeremy

Genreve_S

Hi @JW-1,

I see how you can save costs with another Bpay service. Since online invoice payment is directly from MYOB it certainly has a lot of benefits when recording the payments. In my understanding, if you use an external payment collection service, you may need to manually record all transactions relating to that in the file. You can also explore different integration apps that may have a way to do this.

Feel free to post again if you need any other help.

Thanks,
Genreve