History Report wrong

Question

I have checked my history report and found that I have figures in March 2025, but I have not recorded the invoice in 2025.

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Princess_R · Answer

Hi @Cadicka,

I'm sure EOFY can be really busy, so thanks for getting back to us. Having everything balanced for your BAS report is crucial, and given the complexity of your issue with the March 2025 data not pulling into your BAS report, we’ll need more details to dig into it. It’s probably best to reach out to our phone or live chat support for further assistance. You can also raise a support ticket via your MYOB account.

Feel free to get in touch if there's anything else I can assist you with.

Cheers,

Princess

Cadicka · Answer

Hi Princess,

I'm sorry for only responding now as I'm very busy with financial year end.  I wanted to lodge my return but now it doesn't balance with the report of the ATO - so it means the data that shows in March 2025 are not pulling into my BAS report.

Princess_R · Answer

Hi @Cadicka,

Thanks for sharing the screenshots! I see that you're getting incorrect figures for March 2025 in your history data, even though you haven't recorded an invoice. This seems a bit tricky and might need a deeper look. Our team can definitely help you sort this out. Please partner with our phone or live chat support team, providing screenshots of your sales activity (detail) and time billing activity log detail report.

To connect with a live chat agent, start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA can't resolve your issue, it will transfer you directly to our live chat team for further assistance.

Cheers,

Princess