Sales invoice

Question

I entered a new invoice in our MYOB file yesterday afternoon and emailed it to 3 recipients, one being our business so we had a copy - I have not received the emailed invoice yet.  Why could that be and where can I go to check details of if / when it was sent?

Princess_R · Answer

Hi @DelpClem,

Thanks for getting back to us! It's interesting that the sent invoices aren't updating their status in the activity history. Could you check if your customers have received their emailed invoices?

Another thing you can do is send an invoice to your own email address to see if you receive it and if its status updates in the activity history.

If the issue continues, we’ll need to look into it further. Please partner with our live chat support team. To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team for further help.

Cheers,

Princess

DelpClem · Answer

Thanks, I have followed the instructions as detailed for checking if a sales invoice has emailed, and in the activity history it only shows created 29.8.2024, it still has no email details, nor have I received the emailed invoice (I added my email as well as our clients to ensure it had been sent).  What else can I check to see why invoices are not being emailed when requested?

Thanks

Princess_R · Answer

Hi @DelpClem,

Looks like you're having trouble with email delivery for your invoices. I see how important it is to make sure all invoices are sent and received correctly. I checked your account and saw you're using AccountRight, so I moved your post to the AccountRight board.

If you're sending emails from the desktop version of AccountRight, you might want to check this post for info on email history. If you're using the browser version, check out this thread for details on email activity.

Feel free to get in touch if there's anything else I can assist you with.

Cheers,

Princess