nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

online bank feed deposit matching issue

MM4646

Is anyone experiencing trouble over the last few days when trying to match transaction in the MYOB online bank feed?

I'm able to match withdrawal transactions, but when trying to match deposits the transaction drop down collapses after thinking for what seems like a long time, like it gives up?

ERROR msg: Something went wrong. Please try again. Request ID xxxxx.

Any guidance welcome thanks in advance

Find more posts tagged with

Accepted answers

Genreve_S

Hi @MM4646

It's interesting how the error message described only appears on deposit transactions. As per checking, there seems to be no reported issue similar to what you described. But generally, error messages from the bank feed window stem from the ledger transactions you are trying to match with them. I recommend checking the deposit transactions to see if they exist for the bank feed period you are trying to match with and make sure that those transactions are not marked check in the reconcile accounts window or part of a previous reconciliation. Additionally, clearing the cache of your browser might help.

If you continue to have the same error message after following these steps. I recommend creating a support case from the My Account page. Let us know if you need any other help.

Thanks,
Genreve.

All comments

MM4646

Thanks so much, I'll give that a go to see if it resolves the issue, thank you

Genreve_S

Hi @MM4646

If you continue to have the same error message after following these steps. I recommend creating a support case from the My Account page. Let us know if you need any other help.

Thanks,
Genreve.