CAN'T DELETE A BILL

Question

Hey - I'm struggling to delete a bill - it is giving me the 'you cannot delete a bill with a payment applied' message but there is not payment in the activity history?

I'm wondering if its a credit that has been applied but I cannot find it? Maybe a glitch?

I need help :(

myob screenshot.png

Marchy79 · Answer

Thanks for your reply Doreen, this report lists out the transactions for that supplier, and I can see the credit in question there as a line item - but the report still doesn't tell me which invoice the credit has been applied to.

Doreen_P · Answer

Hey @Marchy79,

Since the supplier credit is marked as "Closed," it's already been applied to a bill or settled. Activity History only tracks purchases, so credits won't show up there. To see where it's been applied, you can check the Supplier transactions report.

* Head to Reporting > Reports.
* Select Purchases and open the Supplier transactions report.
* Set the date range and filter by supplier.
* Find a transaction that matches the credit amount— that's where it been allocated.

If this still doesn't solve your issue with supplier credit, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Cheers,

Doreen

Marchy79 · Answer

I'm having the same issue - I have a supplier credit which has a status of 'closed' but it has no activity history and I can't delete it because it says 'You can't delete a purchase with payments applied'. How do I find out where this supplier credit was applied, so I can delete it?