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Unable to open Employee Card

Jessica_Bishop

I am unable to open one employee card. Keep getting error "Somethings gone wrong Accountright needs to close". Looking at previous support posts, it appears a script will need to be run on our file?

Please Help

Account right error - Card file.pdf

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Accepted answers

Princess_R

Hi @Jessica_Bishop,

Running into the "Something went wrong" error can definitely disrupt your workflow, but no worries! I've already fixed your company file, so you should be able to open your employee card file now. If you hit any more snags, just let us know.

Cheers,

Princess

All comments

Isaiah_C

Hi @LeanneW1,

That is great to hear. Rest assured, they'll assist you in running the script needed on your file and work to resolve this issue as quickly as possible. If you have any additional concern in the future, feel free to post again.

Regards,

Sai

LeanneW1

Thanks Genreve - I've tried to update the card but am still getting the error message. I've logged a support ticket now.

Genreve_S

Hi @LeanneW1,

The error is likely caused by the same issue. I ran the same fixes on your file as the others, so it should remove the error message now. If you encounter the same issue again, you can create a support ticket from the MyAccount window or reach out to the live chat team through MOCA.

Feel free to post again if you need any other help.

Thanks,
Genreve

LeanneW1

I'm unable to update a current employees card (just to change some address details etc) and I get the same error message. Is this likely to be a similar thing?

Jessica_Bishop

Hi Princess

This same problem has popped up again, can you please have a look and run a script to fix?

It's frustrating having to get this fixed every few weeks, especially when we are needing to update our staff files regularly. Is there a reason this happens?

Thanks,

Jess Bishop

LG_54321

Hi Princess R,

I am having the same issue, could you please assist.

Princess_R

Hi @LG_54321,

Welcome to the Community Forum!

I see that you're also unable to open the employee card file. So I've also applied a fix script to your file, so you should be able to open your employee card file now. If you run into any more issues, just let us know.

Cheers,

Princess

LG_54321

Hi Jessica, I am having the same issue, glad you have sorted it.

Jessica_Bishop

Fantastic! Thank you so much for your quick repsonse.

Princess_R

Hi @Jessica_Bishop,

Cheers,

Princess