User cannot accept invitation

Question

I am trying to set up a new user in MYOB Pro and he keeps getting the following message when trying to accept:

I have deleted the original invite and made a new one but still doesn't work. Any ideas!

Doreen_P · Answer

Hey @IllawarraAnn,

We're aware of users having trouble accepting invitations and keeping a close eye while we work behind the scenes. To stay in the loop, check our status hub for updates as we get things sorted.

Cheers,

Doreen

IllawarraAnn · Answer

How did you resolve it?

Lis2014 · Answer

Thanks, this problem has now been resolved. I manged to get the client to follow instructions a bit more closely!!