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AR cannot drag to move internal windows around anymore, it can only expand or shrink

PGAdam

It happened since last update. I've tried multiple laptops and it still the same.

Once your mouse stays on the top bar it becomes a expand/shrink arrows but the windows cannot be moved around anymore.

Does anyone find the same? or any solution?

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Maharjanbimal

MYOB doesn't work in big screen. You'll probably have to drag the MYOB to small screen and move around internal MYOB windows before moving it back to big screen. Or try minimizing MYOB size (in big screen) that will trick MYOB and you'll be able to move internal windows, then drag it to make it big again.

TheRob

Same problem. It works fine on my Lenovo Thinkpad X1 laptop but not on the single external monitor. However, the command centre window can be moved, just not the other windows.

Has anyone found a solution yet?

Maharjanbimal

Hi PGAdam,

It was working fine when I had one external monitor until last week. I just added extra QHD monitor on Monday and now both external monitors have issue. MYOB works fine in laptop. I just have to drag MYOB window to laptop and move internal windows there before dragging it back to external monitor. Hopefully MYOB will look into it.

PGAdam

Hi Princess /Maharjanbimal,

Thanks for your input. I think I have found the issue only appears on 4k monitors.

I have a 3 monitors on my desk connected via a Thinkpad base with my laptop. The other 2 FHD monitors works fine and you can drag MYOB internal windows as you wish for. But on the 4k monitor with 150% scale the internal windows starts to freakout and only shows expansion icon and won't be dragged. . Hopefully MYOB can fix the bug in the future update.

Princess_R

Hi @Maharjanbimal,

There haven't been any reported issues with moving windows in AccountRight. I can also move internal windows around my screen without any problems. To fix this unusual behavior, I suggest clearing your AccountRight cache.

Cheers,

Princess

Maharjanbimal

I got the same problem. Cannot move the internal windows, it only expands or shrinks. I've to move the whole MYOB windows to laptop to move it around and then bring it to external monitor to work on it. How did you fix this issue?

Genreve_S

Hi @PGAdam,

There don't seem to be any reported issues matching the behavior you're describing at the moment. This could potentially be a cache problem. I recommend clearing the cache of your AccountRight to see if that resolves the issue.

Let us know if you need any further help.

Thanks,
Genreve

Mike_James

Hi @PGAdam , what hardware? what OS? Is the cursor frozen in that position?

Before (or after) it happens, can you select Window, cascade, to force windows into new positions?