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Bank Feed from NAB not syncing

campaignr

Our bank accounts (NAB accounts) last synced 6 days ago. Is there an issue that MYOB is working to resolve?

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Accepted answers

Genreve_S

Hi @campaignr,

There haven't been any reported bank feed delays matching the timeframe you mentioned. The issue might be specific to your bank feeds account. I recommend reaching out to support by creating a support ticket from the My Account page.

In the meantime, feel free to create a new thread if you need any other help.

Thanks,
Genreve

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campaignr

I'm sorry to hear you're dealing with the same issue—it’s really frustrating when you're trying to run a business and ensure your workers and suppliers are paid on time. MYOB asked us for quite a bit of information to help resolve it, including:

Serial Number
Company File Name
Company data file ID (if you're using MYOB Business Lite/Pro, you can skip this)
Bank account name/Cardholder’s name
BSB number
Full Bank Account Number OR just the last 4 digits if it’s a credit card
Financial Institution/Bank name
From Date
To Date

They also requested a copy of our bank statement to show proof of transactions and a screenshot of what we saw in MYOB Business.

But by the time I gathered everything, the bank feed had restarted on its own! I'm not sure MYOB did anything to fix it, but it works now.

Ethan2535

Hi. I have the same problem. Last updated transaction is for 15/10/2024. Have your problem solved?

Genreve_S

Hi @campaignr,

In the meantime, feel free to create a new thread if you need any other help.

Thanks,
Genreve