Superannuation Glitch

Question

Hello ,

MYOB has a glitch and I can’t do the super. I have restarted 3 times

After pressing record another window should pop up to ‘authorise’ and ask for my details to send me a code. That ‘authorise’ window is not popping up.

Can someone please assist?

Genreve_S · Answer

Hi @Amy_Bam,

Right now, there's no way to change this in the system. It would be a good idea to post this as a product enhancement suggestion on the Ideas Exchange board so other users can vote on it.

Feel free to post again if you need any other help.

Thanks,
Genreve

Amy_Bam · Answer

Hi,

This is not a  solution......it is taking the information from the payroll card file. If i create a second card file it will clogg our payroll system with duplicates - this is not do-able .

We require a salespersons name on the invoice to indicate who made the sale. The phone number does not appear on the invoice but it does appear on the drop down when selecting the name  for all other staff to see - this is a breach of Privacy.

How to we include a sales reps name on an invoice that is not associated with their payroll file???

Doreen_P · Answer

Hi @Amy_Bam,

To ensure that the salesperson's phone number does not appear on invoices, you have two options. First, you can create a separate card file specifically for the salesperson and use this card when adding a salesperson to an invoice. This way, the phone number associated with the original card file won't be displayed. Alternatively, you can use a customised template and remove the salesperson field from the invoice. Go to 'Setup' > 'Customise Forms' > 'Invoices'. Select the invoice form you are using and click 'Customise'. After making these changes, create a test invoice to confirm that the salesperson's phone number no longer appears. By following either of these methods, you can prevent the salesperson's phone number from showing up on invoices.

Best regards,

Doreen