Bank reconciliation

jenborm

Bank reconcile/invoices paid
Can someone help me, trying to finish reconciliation and the invoices that have been paid aren't showing up and I use to be able to go tick them off under invoices but now it's changed tried multiple things but still not working 

Earl_HD

Hi @jenborm,

If the transactions we are looking for are missing from the Reconcile Accounts window, it could be due to one of the following reasons:

 

1. The transactions are recorded in the wrong account.
2. The transactions have been reconciled in a previous reconciliation date.
3. The transactions have not been created at all.

Additionally, ensure that the invoices are marked as paid in the system. If an invoice is still open, it will not appear in the reconciliation window. You can check the status of the invoice in the Sales section under Invoices.
 

If you have tried the above steps and the issue persists, it might be a technical problem that requires further investigation. In such cases, I recommend reaching out to our support team for assistance. You can contact them through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com.

Regards,
Earl