Employees missing from list for employee terminations

Question

There are employees missing from list to be able to enter termination information.

Doreen_P · Answer

Hello @Kim_Green123,

Since the workaround I've provided above didn't work on your end, it would be best to reach out to our support team directly so that your issue with employees not showing up to add termination details will be looked further. You can contact them via our virtual assistant MOCA or by submitting a support case via MyAccount.

Best regards,

Doreen

Kim_Green123 · Answer

Hi Doreen,

Neither of those options work.  Employment basis is set to Casual and clearing termination date from card file does not work either!

Doreen_P · Answer

Hi there @Kim_Green123,

Since an employee is not showing up on the Employee Terminations tab, you can follow the steps below to fix the issue:

* Go to the Card File command centre and click on Cards List.
* Click the arrow next to the employee’s name.
* Select the Payroll Details tab.
* Update the employment basis to a status other than Other (Not Reported).
* Send an update event to the ATO.

In addition, check if a termination date has been entered for the employee:

* Go to Card File > Cards List > Employees tab.
* Open the employee's card and click on the Payroll Details tab.
* Clear the termination date and click OK.

Best regards,

Doreen