Print/Email Invoices not working

Question

Hi,

all day we have been getting a connection issue error message when we try to use the print/email invoices module of the sales module.  Everything else is working fine and we have now tried it at two different locations using 3 different internet connections.  Each time we get the same error message.

thanks

Bryn

MYOB Error msg.pdf

Isaiah_C · Answer

Hi @Bryn_S,

That's great to hear that you've reached phone support for further assistance. You can also reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.

Regards,

Sai

Bryn_S · Answer

Thanks Earl,

we have checked all of those things and now just need to wait for MYOB to answer the phone so we can check their end.

Can you tell me how to verify the configuration settings for the print/email invoices module that you mentioned.

thanks

Bryn

Earl_HD · Answer

Hi @Bryn_S,

The connection error message you are encountering is a known issue that can be related to several factors, including network connectivity, software configuration, or server-related problems. To address this, ensure there are no firewall or security settings blocking the connection to the MYOB servers, as you have already tried different locations and internet connections. Verify that your MYOB software is up to date, as updates often include fixes for known issues.

Additionally, check if there are any ongoing server issues or maintenance activities from MYOB that might be affecting the service. Lastly, verify the configuration settings for the print/email invoices module, as incorrect settings can sometimes cause connection issues. For more troubleshooting, please see this post: Unable to connect

I hope this helps!

Regards,
Earl