I just updated my MYOB and file and now when I try to email remittances by just seletecting unprinted and the date with all suppliers, I am getting an error telling me to choose a card, even though I have selected All Suppliers.
Hey everyone! We've made some changes to to resolve this bug. If you receive a prompt to update, make sure you do so to be able to send to multiple suppliers again. More information can be found on this Ideas Exchange post!
Yayyyy, mine just did an update and I can finally select just the unsent remittances on a specific date!!
I updated today to the most recent software available to download for server and still not working.
I just got the 2024.10.1.9 update on my desktop, and the problem has been solved, it seems. I'll check my laptop in due course.
I am having the same issues. I have been chatting online with MYOB and the are no help. I was told it was escalated and given a case number only to be told the next day it was closed. MYOB don't seem to be doing anything about this problem It has now been a week and still no answers.
Came here to ask about this, it is obviously not been fixed. Any timeframe on this fix? It would be great to have this done before we attempt to process end of month.
We have the exact same problem, on both counts.
Hi All,
Thank you for your patience! We want to let you know that we're aware of this issue, and it has been identified as a bug. Our product team is actively investigating it. We also want to inform you that another user has already posted about this issue, and we're tracking updates on that post. See the post here. We encourage you to check that post, as any new updates or resolutions will be added there. We appreciate your understanding as we work to address this matter.
Regards,
Sai
Still having the same issue. Do we have a timeframe on when this will be fixed?
How many 'issues' do we have to endure... this is very inconvenient.
I am having the same problem... very annoying when you have 50 to send out?????
We are having the same issue also. Surely MYOB has to be close to having this fixed asap.
This is ridiculous MYOB how about fixing something for once in a timely manner. People actually use this function and sending over 200 remittances individually is not an option I have time for.
How about you actual start investing into the program people have been using for years. Xero is starting to become a real option for my company, even though I have stayed with myob for 25 plus years.
The issue still hasn't been resolved. Thought it was just my system. Even more frustrating when I read this thread that its been a problem for up to a week already.
Hoping this issue will be resolved asap.
We have this problem also. It is hard to send 3+ emails if the system will not work correctly.
We have worked around the problem but it is time consuming. We also found extra entries are in the to be emailed area that go back to 2018 that were not there previously.
I still have the same issue.
Still experiencing this issue. Is there an update or ETA on a fix?
This is why I switched off during the MYOB dscover event. It's all very well having an outside presenter talking about engaging with your customers and being proactive about responding to their needs, but this is not behaviour that we see from MYOB.
Yes, still have this issue.
i have the same issue as well
I have just tried to bulk send remittances this morning after doing the update yesterday and it still is no allowing the "All Supplies" button to select!!!(((( Tried getting help and the chat is going around in circles as well
I'm also having the same issue, still not fixed
Hi @ALl,We are currently aware of the issue that has arisen after the new update, where users are encountering an error when trying to email remittances by selecting "unprinted" and the date with all suppliers. This error prompts users to choose a card, even though "All Suppliers" has been selected. Our team is actively working on a fix for this problem. We will post an update on this thread once we have resolved the issue. Thank you for your patience.Regards,Earl
I am also having the same problem, what is the time line for the fix.
this is also happening to me as well.
I had the exact same issue this morning
So it's not just an issue with our company file then.. Glad it's not just me, but sorry it's happening to you also.
Am having the same problem with trying to send bulk emails to multiple suppliers, new version is not appearing to be excepting the "All suppliers" and keeps insisting on having a "Selected" Supplier
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