YTD STP report with different totals

Question

Hi

As per the attached screen shots, my Payroll Summary matches my Payroll Register AND it matches the totals (circled in yellow) on the front page of the STP reporting EOFY finalisation screen.

HOWEVER, when I generate the YTD verification report, the YTD total is $94 more than all of the other figures ($518,926.98 vs $518,832.98).

I've checked each individual employees' totals and they all match.  Any ideas what else I can check to find the difference?

Thanks in advance

Capture Payroll Register Totals.PNG

STP payroll categories.PNG

Capture STP report.PNG

Capture Payroll Summary.PNG

Capture STP Totals.PNG

Capture Payroll Summary Totals.PNG

Capture Payroll Register.PNG

Princess_R · Answer

Hi @Accounts12341,

Reaching out to our support team is definitely the best option. They can take a closer look at your payroll reports and provide the necessary assistance.

Cheers,

Princess

Accounts12341 · Answer

Hi Shella

Thanks for your response.  I've done all of that including checking each individual pay run for the whole month - no luck.

I'll raise a support request now.

Thanks again.

Shella_A · Answer

Hi @Accounts12341,

Appreciate the screenshot you've shared. To find the $94 discrepancy between your payroll summary, payroll register, and the YTD verification report, try these steps:

* Check Pay Categories: Ensure all pay categories are correctly assigned and none are exempt from PAYG withholding unless they should be.
* Review Individual Pay Runs: Look at each pay run for any manual adjustments or one-time pay categories that might not be reflected correctly.
* Send an Update Event: If you haven't already, send an update event through the Payroll Reporting Centre to refresh the data.
* Expand Report Dates: Ensure your reports are set to the same date range, ideally the full financial year.
* Check Terminated Employees: Ensure their final pays are correctly reported and included in the YTD figures.

If these steps don't resolve the issue, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Kind regards,

Shella