Export Report with excel version

P_ABC

Hi, MYOB AccountRight cannot export the report with excel verison. When I click the excel, nothing happened and no report is exported. Can you please check ASAP? thanks!

Export to Excel issue.png

Doreen_P

Hey @P_ABC,

 

There are workarounds available to help you with exporting reports with Excel. You can refer below:

 

• Make sure that Microsoft Office 365 is properly installed on your computer. Sometimes, issues with Office installation can prevent reports from exporting correctly.
• Test if exporting to PDF works. If exporting to PDF is successful, the issue might be specific to the Excel export function.
• Clearing the AccountRight cache can resolve export issues. Follow the steps through this link.

 

You can also check this link for more information. If none of the above worked on your end, you can reach out to our support team directly via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

Best regards,

Doreen