Header accounts displaying incorrect totals in the accounts list

Question

Hello,

My liabilities header account is showing the incorrect totals of the detail/header accounts beneath it. On the balance sheet report it is correct, however in the accounts list it is incorrect.

I am unable to change it to a detail account or move it up and down, however I have done so with the header accounts beneath it to see if it makes a difference.

Doreen_P · Accepted Answer

Hi there @Alice99,

I've run a script over your file to help fix the issue. If you're still seeing incorrect totals, one of the workarounds would be to move the Detail account up and down to refresh the Header account total. Since you can't move it up and down, you'll need to create a backup of your file, and the Header account total will be refreshed by itself. To do this, you can follow the steps below:

* Once the backup has been created, restore it.
* On the Accounts List, click the arrow next to the Header account.
* Change the Header account to a Detail account.
* Under the Details tab, change the Tax Code to N-T, and then click OK.
* Click the arrow next to the Header account.
* Change the Detail Account to a Header account.
* Select the first account that should be under the Header account and click Down.
* Using the Down button, move all other accounts that should be under the Header account.

If the Header account total is still showing as an incorrect total after adjusting the Detail account hierarchy, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA.

Best regards,

Doreen