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'Banking Hub Broken

SGL

When I click on "Banking>Banking Hub" I get the Error "Something Went wrong...." See attachment.

Tried it on different computers using the same account and different browsers but the same error appears.

Regards

Steve Laws

Screenshot from 2024-12-17 08-25-48.png

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peterga

Send a message to the CEO, that's the only thing that worked for me.

peterga

It got fixed ... but only after I sent a message to the CEO of MYOB Australia.
My feedback is that you need to monitor your support tickets better. All the messages I sent via the support ticket were ignored, until your CEO started investigating.

Mike_MYOB

Good morning @craigsupr , sorry to hear this. This does sound like a specific issue rather than something affecting all customers. Going to support was the right thing here but I understand it has been a while with no resolution.
I will send you a private message, please can you provide me with the case number of your support request, and I will see what I can do to escalate this internally.
Cheers, Mike

craigsupr

There is another issue that i have been facing - that i do not have access to the bankfeed section to add accounts?

this has been ongoing for one month - it states that i do not have the rights to access this - but i am the owner of the busienss with the highest level of access rights.

as such we now are getting in to end of Qtr closing, BAS lodgetments etc and its moving beyond a "annying issue" to a compliance issue.

the support from the team is a blanket - we are working on it.... every day for 1 month

clearly there the bank hub feature has many bugs - can you be more proative on expecations on a fix?

craigsupr

we are facing an issue here too --> that i do not have access to the bankfeed section to add accounts? done all the above "User focused issues" but clearly the issue is on the MYOB side.

this has been ongoing for one month - it states that i do not have the rights to access this - but i am the owner of the busienss with the highest level of access rights.

as such we now are getting in to end of Qtr closing, BAS lodgetments etc and its moving beyond a "annying issue" to a compliance issue.

the support from the team is a blanket - we are working on it.... every day for 1 month, nothing has moved

MYOB team - is there a broader update and work around that you need to provide clients to support them while you figure out this bug riddled relase?

Earl_HD

Hi @peterga,

I can see that you've already reached out to our support team for assistance. Feel free to start a new post if you have further issues and one of us will be happy to assist.

Regards,
Earl

peterga

I have this same problem.

When I try to access linked accounts in BANKING > BANKING HUB, I get this message:
"Something went wrong
Try refreshing your browser
If the issue persists, contact MYOB support"

I have cleared cache and history

I have tried different browsers

I have tried different devices

i have disabled firewall

I have updated browsers

I submitted a support ticket 5 days ago.

I was then told to do all the things above, which I already told them I had done in the original support ticket.

I have sent two follow up requests and no response.

What do I do now?

peterga

I have this same problem.

When I try to access linked accounts in BANKING > BANKING HUB, I get this message:
"Something went wrong
Try refreshing your browser
If the issue persists, contact MYOB support"

I have cleared cache and history

I have tried different browsers

I have tried different devices

i have disabled firewall

I have updated browsers

I submitted a support ticket 5 days ago.

I was then told to do all the things above, which I already told them I had done in the original support ticket.

I have sent two follow up requests and no response.

What do I do now?

Princess_R

Hi @times7072,

There haven't been any issues reported about accessing the Banking Hub today, except for the bank feed delay. We tested it on our end, and it's working fine. I suggest clearing your browser cache or using a different browser to see if that helps.

If the error keeps popping up and all users of the file are experiencing the same error, you'll need to reach out to our support team on live chat via the virtual assistant MOCA or submit a support ticket via MyAccount for more assistance.

Cheers,

Princess

times7072

I am also experiencing this issue, did you find a solution?

times7072

I also have this problem, I am trying to add another bank account, but when Banking hub is selected it gives me the same error message as described in previous post

Genreve_S

Hi @SGL,

No current issues similar to yours have been reported. I suggest using a different user access to determine if the issue is related to your specific user access. If the problem persists after changing your user ID, please reach out to support for further troubleshooting. You can contact support via the MyAccount window or live chat on MOCA.

Thanks,
Genreve