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The figure of Total Net Pay in the Pay Run Details is confusing, where does it mean and come from?

GDTC

Don't understand where the figure comes from. Which is on the top of the Pay Run Details page.

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Accepted answers

Princess_R

Hi @GDTC,

Since the payroll was processed without any errors, there's no need to reverse and reprocess the pay runs. This discrepancy could be a display issue within the app. You can always confirm this by looking at your payroll reports. Feel free to start a new post again if you ever need help with anything else in the future.

Cheers,

Princess

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GDTC

Hi Princess, thank you the explanation.

Cheers

Shella_A

Hi @GDTC,

The "Total Net Pay" figure at the top of the Pay Run Details page can sometimes appear doubled due to some reasons. This means that the figure shown is twice the actual net pay amount. However, the net pay amounts for individual employees within the pay run are correct. To resolve this, you need to reverse and reprocess the pay run. See this link for more detailed steps on how to do this.

Cheers,

Shella

GDTC

Found the figure is the actual net pay amount times 2. Don't know why?