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My customer invoices are generated in Preno and imported to MYOB but item quantities are missing

Birdsferry

My customer invoices are generated in Preno (external system) and imported to MYOB but item quantities are missing

I would like the MYOB invoice to show how many of which item the customer has used - how can I fix this? Preno is saying it is a MYOB problem.

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Item quantities Missing

Preno

Accepted answers

Princess_R

Hi @Birdsferry,

If you're seeing missing fields on imported invoices, it might be because the 3rd party app isn't set up properly with MYOB. So, it's crucial to double-check that the integration settings between Preno and MYOB are spot on. This means making sure all the necessary fields, like item quantities, are mapped correctly when importing and that the invoice layout is set to "Items and Services."

If you have verified the settings and the issue still exists, you'll need to reach out to our support team via live chat with our virtual assistant MOCA, or submit a support ticket through MyAccount for further assistance.

Cheers,

Princess

All comments

joshpBtn

Hi Mike, how can I get in touch with you?

Mike_James

Hi @Birdsferry , out of interest, which MYOB program are you using? (I don't have access to that information).

And can you find out from Preno's configuration/set-up MYOB integration options, or ask Preno support, whether they are posting item or service invoices?

If you are using MYOB Business (browser only program), MYOB's suggestion to check the invoice layout might be the answer to your problem.

Princess_R

Hi @Birdsferry,

Cheers,

Princess