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Online payment refunds

Belinda_OD

Hi, Can anyone tell me please the process for having an online payment we received from a customer refunded to them? We would prefer not to manually refund them, but to refund to the account from which it was paid.

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Refund

Accepted answers

Earl_HD

Hi @Belinda_OD,

Welcome to the Community Forum! I've sent you a private message containing the steps to resolve this issue. Kindly check your inbox.

Regards,
Earl

All comments

andyob

I agree, it's ridiculous that you can't offer a refund through the online payment system.

Charly_rt

Thank you very much for your help Belinda. I’ll send an email tomorrow. 😊

Belinda_OD

Hi, This is the response I had received from MYOB. Can't see why they are only able to send people private messages and not making this more public

Probably quicker to email from a person with authority on the account giving details of the payment required to be refunded.

I will not post my response as this advice did not work for our business and we had to refund the payment to our client's bank account (luckily we knew and trusted this person) - but in the whole scheme of things we should not have to do this and there are some parts of MYOB's process that are broken.

Charly_rt

Hi Earl

Ihave the same problem at the moment. Could you please send me the steps to resolve the problem.

thanks

Char

andyob

Hi Earl,

Could you please post the steps here, I would also like to do the same as I'm sure many others would too.

Thanks,

Andrew.

Earl_HD

Hi @Belinda_OD,

Welcome to the Community Forum! I've sent you a private message containing the steps to resolve this issue. Kindly check your inbox.

Regards,
Earl