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Can't run my payrol

Stefanie1968

I just went to set up my payrol and i can't get past the first screen, i get this error message.

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 75fd1969-de4e-4937-b07f-147efa8c8eed.

Does anyone know what this is and if not how do i actually speak to someone at MYOB about essentials payrol in NZ

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Accepted answers

Mike_MYOB

Our fix has been tested and released to the software now. You are all good to go.
So sorry again for the delays today everyone and I hope you arent held up too much processing these payruns at the end of your day.
Cheers, Mike

All comments

Angie88

Yay! Thanks

lozziet

Thanks heaps for the update Mike.

Mike_MYOB

lozziet

Awesome, thank you. Fingers crossed!

Mike_MYOB

Hello again everyone
We know how important timely payroll completion is for your business and your teams, sorry again for the disruption this is causing you. This is our top priority.
We are completing some final testing on the fix for this and hope to see it released within the next 30mins.

lozziet

Yeah, I think that'll be my plan too but I'm going to wait until the last possible moment. Murphy's Law I'll set up a payment and then the system will start working again.

Angie88

I guess all I can do is pay to each of the staff an amount just shy on what they would normally get through the bank and pay a top up once Payroll is up and working tomorrow. Not ideal but people have rent/mortgage payments coming out tonight.

lozziet

What's everyone planning on doing if it doesn't get resolved before end of day?

tgddoorsaccts

ive been trying to pay since this morning

tgddoorsaccts

yeah we have been trying to process the pays since this morning and keep getting the same error and have spoken support team was not at all helpful with there answer just saying the IT are working on it... we have been on the phone to them throughout the day and MYOB are not the ones having to deal with grumpy staff wanting there money and are totally entitled to it

tgddoorsaccts

Lets hope this is fixed by then, otherwise there are going to be a lot more grumpy and disappointed people, Not at all good for a payroll software system... Lets bring back more functions so at least this happens we can still have the access to do a manual pay.

Mike_MYOB

Hi all, we have identified the problem and are working hard to resolve this as soon as possible.
We are definitely aware of the time and that many customers are trying to pay their staff by 5pm NZ today.

DGSS

Frustrating too. MYOB supporter, can you fix the issue by 5pm today? Please update the process on it!

Angie88

Yep, this is VERY frustrating. Come on MYOB we shouldn't be having this problem!!

Brien

Thanks for your reply - can you please advise the likelihood of the payroll being available this afternoon before 5 pm NZtime? If it isn't I will need to pay my 25 staff a basic pay each and try and reconcile it tomorrow?

Mike_MYOB

Hi all, this is a known issue at the moment. We are working hard to get this resolved as soon as possible
We have notifications for this on our status which you can follow for updates. I will do my best to provide updates on this thread as well. Sorry for the interruption to your business and any frustrations this is causing.
https://status.myob.com/

Brien

Same issue here - our employees (like everyone else's) NEED to be paid today! Have been trying for 3 hours now but obviously it's a massive problem... or is it a stat day in Oz???!!! (Hope not!) ... VERY frustrating!

dee1962

Hi Stefanie, I've come across the same issue! very annoying. I emailed them with the error code, I'm guessing they would have been flooded with complaints/enquiries by now and will be working on resolving the issue. Hopefully!!

Varnah78

Same issue here as well. I tried rebooting the computer and nothing seems to work. I was in the middle of the payrun (saved yesterday) and was updating it this afternoon and the error message started when I added sick leave to the employee. I also noticed, that all the prior work I had done was not saved. Hoping this is resolved asap as pay day is today .

KAM2

Same issue here. So frustrating you can't talk to anyone at MYOB. Why can't they at least send out an alert to say there is an issue and they are working on it.

Guess I'll just log in later on to see if it's sorted.

Stefanie1968

Thanks so much for your help

Tania7

Just rung the 0508328283 number - once I finally got there to the right selection there was a recorded message saying there was an issue with running pays and that there were working on the issue but couldn't advise anymore than that - fingers crossed it is sorted today...

Tania7

Same here... very frustrating - has anyone tried the 0800 number?

WES1089

Hi Stefanie....i am having the same issue and keep getting the " if problem persists" Request ID: 092cc095-af31-4ba8-96f3-bc6b25dc5f6b.

but yep who can you talk to in person to repair the problem...its payday and the Guys wont be happy if they dont get paid today