User access not working for 1 staff member

Question

Dear Support Team,

One of our staff members are unable to access the MYOB file online, even though I as the Administrator set him up on the cloud MYOB file and then sent the Invite. Other members were able to access this file. Please advice

Thank you

Shanthi

LFW02 · Answer

Hi Shanti

Probably staying the obvious here but did your new user open the email from MYOB and "Accept" the invitation?

Doreen_P · Answer

Hi @SDesilva,

There haven't been any reported issues with the new users accessing a file. I'd recommend re-inviting the staff member to see if they can access it this time. You can use this link for detailed steps when inviting a new user to the file. If the user still can't access the file, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Cheers,

Doreen