Quarterly Super Error - Tricky one

LindyMH

I am trying to put through my quarterly superannuation payment and I have 2 employees who have 1 amount only error that their membership number is invalid.

 

All other payments for the quarter for those employees are ok - and to the same superannuation fund I might add - are not erroring - only the 2.

 

I have no idea how to fix it when everything is correct and all other payments are fine.

 

One of the funds is Colonial First State and other is CFS Firstchoice.

Princess_R

Hi @LindyMH,

 

Here's an easy-to-follow article to help you troubleshoot the error message you're seeing. If your employee's super fund details are correct but you're still getting the error, make sure you're selecting the right fund name. Some funds have similar names and require specific prefixes based on a Member Number Rule. In this case, it's best to reach out to our support team directly using one of the various support options available here. They can help you check the correct prefixes you'll need to use.

 

Cheers,

Princess