Pay runs not included in STP reports

Question

There are two pay runs recorded but cannot be seen  in stp reports, how to fix this issue

Earl_HD · Answer

Hi @SWELL,

Currently, it is not possible to set the "new pay run" as the default option instead of the "update event" in STP (Single reporting. The system defaults to the update event, which sends the Year-to-Date (YTD) amounts to the ATO and shows as $0 for the pay period amounts.  If you have already processed a pay run as an update event and need to correct it, you can reverse and reprocess the pay run, making sure to select the "new pay run" option during the reprocessing. This will ensure that the correct figures are reported to the ATO.

Regards,
Earl

SWELL · Answer

Hi Amanda

Is it possible to select new pay run STP as a default instead of update event. It just seems wrong to default to update when these go through as nil when every week we just want to send the actual wages report through to the ATO as new payrun.

Navee · Answer

Hi Amanda,

Sent an update event but it didn't make any difference in the stp reports