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MYOB Academy Log In Error

AndrewY

There seems to be an error when logging into MYOB Academy.

Error messages saying too many redirects and could not upgrade oauth token appear - see attached screenshots.

I've tried clearing cookies on multiple browsers and devices, which makes no difference. So it must be a MYOB problem with the website. You need to fix it please.

Could not upgrade oauth token.png

Too many redirects.png

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CAFNEC

After wasting considerable time, on 28/4/25 I emailed mailto:educationteam@myob.com and their response was:

"We have deactivated all inactive accounts for security purposes.

I have re-activated the profile now if you can please try to login again." - and I was then able to.

What a shame they neglected to mention this as a possible reason and let us run around in circles.

Shella_A

Hi @PeterFoxadam,

Since you've already cleared cookies on multiple browsers and devices, which is the most common troubleshooting step. I would highly recommend connecting with our live chat agents through our virtual assistant, MOCA or by submitting a support case via MyAccount for further help.

Regards,

Shella

PeterFoxadam

I am having the same problem trying to connect To my.myob.com, tried both safari and Chrome, cleared cookies no access because of "too many redirects"

Princess_R

Hi @CAFNEC,

As @AndrewY suggested, reaching out to the awesome folks at the Academy Team for the best help with your current issue. Drop them a message at the email he provided, and they'll have you sorted in no time!

Cheers,

Princess

CAFNEC

I have the same problem as @AndrewY @GBCACCOUNTING @AndrewY I have tried the suggested fixes but no luck. How do I get access to MYOB Academy?

AndrewY

Yes, emailed educationteam@myob.com and they did something on their end to fix.

GBCACCOUNTING

I have the exact some problem as @AndrewY I have tried the common fixes noted here but no luck. Was this resolved?

Mike_MYOB

Hi @AndrewY , our identity were able to check a few specifics with your profile and the academy team did some testing as well. We havent been able to find any errors at the moment but they would like to try and assist further. Can you please email through to educationteam@myob.com to reach the academy team directly and work with them to get this solved. Thanks, Mike

Isaiah_C

Hi @AndrewY,

I'm sorry to hear that you're experiencing issue with logging into MYOB Academy. We've tested the login process on our end, and everything appears to be working fine. Since you've already cleared cookies on multiple browsers and devices, which is the most common troubleshooting step, we will escalate this to our website team to investigate what might be causing the "too many redirects" error and the issue with upgrading the oauth token. Thank you for your patience!

Regards,

Sai