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Changes not updating
Hello - I have changed the standard template for my invoices and none of the changes came up when I went to create a new invoice. So I created and new invoice template thinking I couldn't change the standard and I made the new template the default. Still none of my headings when I created an new invoice. Also the item I…
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MYOB Accountants Enterprise
Hi MYOB I am reaching out for technical support for a client running Accountants Enterprise on our cloud servers and the MS SQL version running their Accountants enterprise software is crashing the server when the MYOB program somehow causes an MS SQL to re-index - and the re-indexing consumes all server memory and paging…
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Data Backup Option
Hi, Has anyone used the third party app MyDataXport to save client file data. Now that we can no longer get an offline backup of our files, i was looking at trying this site. If anyone has any comments or reviews i would appreciate your response.
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Issue with Emailing Bills from MYOB AE
I have been having issues emailing bills from Myob AE after previewing and attempting to email them an error box appears with the following. Can you assist with this. Not happening to all sign on servers
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Email verification login ?
Hi people I run a small practice with a few staff and they all use the same login to access the file throughout the day. It's not been a problem as i dont need everyone logging in at the same time. I saw that email verification is getting removed but have also seen a lot about passkeys,. Bit confused as to what that means…
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Payroll Component Subscription Cancellation
Hi Does anyone know how to cancel the subscription for client's payroll component only? I logged on a request last Wednesday 22nd July but haven't hadn't any correspondence from MYOB to date. Thanks, Effie
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Account Edge Pro Partner edition
Hi everyone Can I install Account Edge Pro partner edition to Windows 11? Ive got a client with an old edge file I need to interrogate I rang tech support already They told me its no longer supported so they cant help Have a great Wednesday Zappy
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Old MYOB Desktop Files
How do we now access Read Only MYOB files from previous years and/or clients who no longer have Live Subscriptions. It's a legal requirement to keep records for five to seven years, but how do we prove that if we can't access offline files anymore? Surely there's a way to look at old data (eg. for an audit request) without…
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MYOB AO running slow on workstations in local lan
Hi all I am new to this forum and I am hoping someone can point me in the right direction. I have a feeling this issue is related to the network and I have added the log below. Basically AO runs fine on the server but all workstations take over a minute to open a tax return or even open AO. I have had MYOB check all the…
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Now Hiring - MYOB Bookeeper
I am trying to find a MYOB bookkeeper. Please email me to connect mailto:shane@slba.com.au Disability or Indigenous welcome.
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MYOB AE Reporter 3.5.7 is now available for New Zealand!
Hi all, MYOB AE Reporter 3.5.7 is now available for New Zealand! This release rolls the Masters forward to the 2027 year. Key changes include: * trust tax rate updates, * format changes for trusts, * accounting policy updates, * a new IR10 keypoint for investment boost assets. 👉 See the full release notes and install guide…
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AO Classic Freezing in Windows 11
Hello, all. I have an accountant client who is experiencing freezes when they are using AO Classic on Windows 11. They're getting the following error in the Event Viewer: Failed to get IntegrationType when send login telemetry data, error: A network-related or instance-specific error occurred while establishing a…
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MYOB AO tax lodgment manager
When will AO be upgraded to allow for 2026 dates particularly in the Tax Module; I cannot see any returns lodged in 2026 on the listing, and the drop down box for the date does not go beyond 31 December 2025. This is nothelpful Theresa
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Removing Data Bases from Client List
I need to remove 2 clients from my client list as I no longer act for them as bookkeeper. It seems you can't phone MYOB any more, and there doesn't seem to be any way to remove clients. I need to activate another client but I can't because I have the maximum number of clients that can have. How am I supposed to do this?
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business change of name and operations
We have started a new business under the same abn, so i have created a new myob account as of the 1/7/2025. I cannot seem to set up stp payroll for this, how do i do that? I have been entering and recording payroll since 1/7/25 but none of this has been linked to the stp, is this an issue? Also I would like to set up my…
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Please fix
Hello We have a few issues we would like changed: 1. Why do we not get a warning that a "paper" lodgement is ticked before we go as far as the "rejected" lodgement details. In some cases we have to get the papers signed again by the client. 2. A Tax Return allowed the accountant to enter that a person was married to…
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Consultant recommendation for MYOB AccountRight migration & data clean-up
Hi MYOB Users and Friends, We’re an SME based in the eastern suburbs of Melbourne and have been using MYOB AccountRight for many years. Due to a change in our business structure, we’re looking to archive our two existing company files and migrate to a new file. As part of this project, we’ll also be reviewing our system…
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MYOB Accounting Industry Monitor Report
The accounting industry is rapidly evolving. Having been at the forefront of several technology-led evolutions, new research published in this year's industry monitor shows practitioners are ready to embrace this next wave. Driven by agentic AI and rising demand for these skills, most Australian practice owners and…
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myob ADVISORY
Myob of advisory reports are not producing graphs when you turn them into PDF's does anyone have any information on this looks like there's a fault in the MYOB or it could be Acrobat. Either way we can't use advisory at the moment because throughout the office every report will save and export with no graphs just shows a…
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myob subscriptions
* I want to transfer liability for payment for 'no longer client' files to the client. How do I do that? * There are a number of online files attached to my practice which are either inactive,or for which business the practice no longer acts; How do I remove them from my list? * There are a number of online files attached…