Hi
Does anyone know how to cancel the subscription for client's payroll component only?
I logged on a request last Wednesday 22nd July but haven't hadn't any correspondence from MYOB to date.
Thanks, Effie
Hi @MTAAcct,
Thanks for reaching out. We’re currently receiving a higher number of support requests than usual, so response times are a little longer than normal. Our team is working hard to get back to everyone as quickly as possible. For security reasons, subscription cancellations do need to be discussed with the team over a call.
I was able to locate the cases linked to your profile and have already followed up with the team to help move things along. They’ll be in touch soon to action your requests and share a further update.
Cheers,
Princess
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