Payday filing - "Submitting" status disappears, returns to 'Not Submitted"

Jackson11

Hello.

I am submitting Payday Filing to IR and the status changes from yellow "Not Submitted" to light blue 'Submitting" status.

 

I navigate away and come back to check and it has returned to yellow 'Not Submitted" again.

 

Have tried multiple times and keeps happening.

Can anyone help?

 

Thanks

Doreen_P

Hey @Jackson11,

 

Since your Payday Filing status changes to Submitting (light blue) but reverts to Not Submitted (yellow), the submission may not have gone through. First, you'll need to go to:

 

• Payroll.
• Payday Filing and then click on the pay run in question.
• Check the IRD error code in the right-hand panel.

Make sure to check this link for more information with the IRD error code. Once you've made the necessary changes, recreate the pay run and submit it again.

 

Cheers,

Doreen