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Blacklisted email address

Guvna2323

I am having trouble sending an invoice to a client. Can I get the email address unblocked please?

The error message is:

Diagnostic-Code: smtp; 550 Rejected by header based manually Blocked Senders:

accountright@apps.myob.com -

https://community.mimecast.com/docs/DOC-1369#550

[nDk4oREoNd64cnOj2r1TYQ.au51]

Cheers

Mick

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Accepted answers

Guvna2323

Hi Genreve

I have just finished a call with one of your team to sort out another issue and it seems it was a blacklisted email address on your end!

The problem has been rectified

All comments

Genreve_S

Hi @Guvna2323,

The error you're experiencing isn't something that can be resolved by your IT personnel. It is related to your recipient's email services, so they need to check it on their end. As you mentioned, this issue only occurs with one client.

Regards,
Genreve

Guvna2323

Hi Genreve

i have been in contact with the IT department today and they were were confident there was nothing they could do. They could not see the accountright@apps.myob.com being rejected.

i have multiple different clients (6) at the same business and the email addresses are all accepted except one.
I have used this email address for 6 years before I started on myob

cheers mick

Genreve_S

Hi @Guvna2323,

The error message suggests that the issue is on the recipient's side of emailing. I recommend having your recipient check if any MYOB email origins are blocked by their email service. They can check their spam or junk folders, email rules, and the Mimecast Personal Portal to see if the sender's email is blocked. If they find that MYOB emails are being blocked, they should whitelist the MYOB email addresses or domains.

Regards,
Genreve